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The Leader in Cutting and Kitting Services for the Quilting Market

Online Shopping Frequently Asked Questions



Ordering

How can I place an order?

You may place your order by any of the following methods:

  1. Secure online shopping

    Use the online shopping cart to place your order, then pay with a credit card using our secure ordering system.

  2. Phone

    You may call us at 760-738-9677 and phone your order. Please consult our home page for our business hours (Pacific Time).

  3. Email

    You may send an email to orders@quiltersparadiseesc.com. Please be sure NOT to include your credit card information in an email since email is not secure.

What payment options are there?

We accept Visa, MasterCard, DiscoverCard and American Express.


Is my credit card information secure?

Absolutely! Your credit card information is securely collected and stored on a server hosted by SparkPay, a leading ecommerce service that we and thousands of other merchants use. Please be sure to never send your credit card information in an email as emails are typically transmitted in a non-secure fashion.


Is my credit card charged when I place my order?

No. We review and process your order and only charge your credit card at the time the order is fulfilled.


Will Quilter's Paradise confirm my online order?

Yes. Shortly after you place your order, a confirmation email that we have received your order will be sent to the email address that you provided.


How do I know if something I ordered is on back order?

Generally, only products that are currently in stock are listed on the web site. On rare occasions, such as unanticipated demand, certain items may become out of stock in-between the time the order was placed and when the order is being fulfilled. We will notify you of back ordered items. Should the item become no longer available, we will also notify you and your credit card will NOT be charged for that item.


If some items are not available, do you ship partial orders? Or, do you wait until all of the items are available?

Our standard practice is to ship the full order when all of the items are available. In the rare case where an item is no longer available or will take some time to become available, we will contact you to see if shipping the available items is all right. When the remaining items become available, we would then ship them to you.


Can I provide any special instructions on my order?

Yes. On the order form there is a box in which you may write any instructions or comments that you have.


Can I cancel or change my order once it's been placed?

Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake or simply change your mind about your order, please contact us as quickly as possible. We will do everything we can to accommodate your request.


How is sales tax determined?

Orders shipped to destinations within the state of California will have sales tax added.


How can I track the status of my order?

When your order is shipped, we will send you an email to the email address that you provided. This email will contain the USPS/FedEx tracking number of your order. You may then go to the FedEx web site or USPS web site, as appropriate, to track your order's status. If you have not yet received an email notifying you of shipment, please contact us.

Please note that shipments made via USPS First Class mail (domestic within the United States or international) cannot be tracked nor can claims for lost or damaged goods be made.


Do you give any information I supply as part of my order to anyone else?

Absolutely not! The information you provide to us is confidential and used for the purposes of fulfilling your order. Please see our Privacy Policy for details.


How can I be notified of new offerings from Quilter's Paradise?

On the checkout form when you place your order, there is a checkbox where you can specify whether to have your email address added to our email list. We send emails periodically with information about new products and services from Quilter's Paradise. If you later decide that you do not wish to receive emails from us, you need only reply to one of our emails with "Unsubscribe" in the subject field of the email and we will remove your name from the list.


Shipping and Handling

What shipping carriers do you use?

We primarily use USPS (United States Postal Service) and FedEx (Federal Express) for shipping orders. We try to select the carrier that will be least expensive for you.


Can I have my order shipped to a post office (PO) box number?

Yes. Please note that FedEx does not deliver to a PO box but USPS does.


How are shipping charges calculated?

The shipping amount is based on the delivery method, destination zip/postal code and weight of the items. When you place your online order, a shipping cost estimate is made based on these factors and displayed to you. Actual shipping costs are determined when the order is ready for shipment and there may be a small difference from the estimate. We make every effort to minimize your shipping costs and your credit card will be charged the actual shipping cost.


Can you ship outside the United States?

Yes, there are several options for you to choose from.


Returns

What is Quilter's Paradise's return policy?

Your satisfaction is guaranteed. If you are not completely satisfied with any product, please contact us within 30 days of purchase to request returning the item(s). If your return is approved, please repackage your item in its original product packaging and ship back to us, and we will gladly refund your purchase price or replace it. Merchandise refunds will only be made in the original form of payment and will be made once the items have been returned. Please note that shipping and handling charges are non-refundable.

As you are responsible for shipping returns to us and their associated costs, we strongly recommend that you fully insure the package you are returning. This is for your protection in case the package is lost or damaged in transit. Quilter's Paradise is NOT responsible for items returned that are lost or damaged in transit to us.


Are all items returnable?

No. Only items that are in their original and resellable condition may be returned. Items that are not returnable include:


Pricing

What happens if there is a pricing error?

We make every effort to ensure that advertised prices are up-to-date and accurate. Despite our best efforts, we reserve the right to correct any errors in pricing and associated product information, and to cancel or refuse to accept any order based on an incorrect price or associated product information. Such corrections may be made even after an order is accepted. We will notify you should an error be discovered during fulfillment of your order to determine how you wish to proceed. Only then will your credit card be charged based on the agreed upon course of action.


Order Contact Information

For order inquiries, questions and issues, please use the contact information provided below.
   Quilter's Paradise
304 Enterprise Street
Suite A
Escondido, California 92029
(760) 738-9677
(760) 738-9877 (fax)
orders@quiltersparadiseesc.com

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